Terms and Conditions

General contractual conditions between the patient and the service provider and the related individual service contract for the provision of dental outpatient services

I. General rules, data

II. Definitions of terms

1. Service provider: DENTYS & ESTHETIC Ltd. (registered office: 9012 Győr, Hármashatár út 14, fszt.3, Tax number: 25563975-2-08, Company register: 08-09- 028105). The Service provider has the necessary professional, official, operating licenses and conditions for the provision of services, and has a medical liability insurance contract for the provision of services, which also covers the persons acting in its interest.
2. Client (or Pacient): the patient named in the individual service contract or, in the absence of an individual written service contract, the person who actually receives the service.
3. Individual service contract (or “Treatment Plan”): Any legal statement executed in the Provider’s office that is necessary for the performance of the Provider’s services and that is signed by the Client’s patient and/or legal representative on the Provider’s forms or that is personally provided to the Provider as his/her own at any time during the course of treatment (including, but not limited to, the Treatment Plan itself, Dental Anamnesis Form, Surgical Treatment Consent Form, Pre-Surgical Information Form, Post-Surgical Information Form, Data Declaration Form, or any other new forms or medical or patient information or other forms, whether or not they are named, that may be introduced in the future, or any other forms or declarations, whether or not they are named, relating to the treatment). The Service Provider expressly reserves the right to modify its medical and treatment documents on an ongoing basis.
4. Medical history form: a document signed by the Patient before the start of treatment, which includes the Patient’s details and consents to the processing.

III. Terms and content of the contractual relationship between the parties

1. The Parties shall determine the ordering and the content of the dental outpatient service(s) and the necessary materials chosen by the Customer in accordance with the terms and conditions of these GTC and the content of the Treatment Plan, which is an integral annex to these GTC.

Unless otherwise specified in the Treatment Plan, the individual service contract is concluded for an indefinite period, during which time the individual treatments, materials, mediated services are ordered and performed in accordance with the terms of this contract, under the terms and conditions set forth in the updated individual service contract.

Ways of concluding the Management Plan

The Service Contract may be concluded in writing or by implied conduct (in particular by the Patient’s use of the Service). The Service Contract between the Service Provider and the Client shall be concluded by the use of the Service (by way of an implied act) with the contents set out in the GTCC, even if the Treatment Plan, including the contract itself, is not signed for any reason. By entering into a legal relationship with the Service Provider, the Patient acknowledges that, in addition to the Treatment Plan, the provisions of these GTCC also form part of the Treatment Plan and that he/she shall pay the fees for the use of the Service as set out therein. No new Treatment Plan shall constitute, inter alia, a modification of the Services or any other amendment to the Treatment Plan.

Limitations on the conclusion of a Unique Service Contract (Treatment Plan)

The Service Provider is entitled to refuse to conclude the Treatment Plan and/or to provide the service without giving any reason. If the Patient is not of legal age or is incapacitated or has limited legal capacity, the consent of his/her legal representative is also required for the conclusion of the Treatment Plan. The Service Provider shall conclude a new Treatment Plan with the Patient during the term of the Patient’s legal relationship or after the termination of the Treatment Plan only if the Patient does not have any outstanding, unpaid fees to the Service Provider arising from the use of the service or if the termination of the previous Treatment Plan was not due to the termination of the Service Provider’s contract as a result of a breach of the Treatment Plan. If, despite the above, a contract is nevertheless concluded with a Patient who is in arrears with his/her fees as a result of an error, deception or administrative error, the new Treatment Plan shall terminate immediately upon the Provider’s discovery of the error, deception or administrative error and the Patient shall be obliged to pay all debts and fees for the services received to the Provider without delay.

2. The Treatment Plan is based on the Service Provider’s proposal, which is approved by the Customer without any express statement to that effect, and the treatment is started by the Service Provider. The Service Provider shall be entitled to deviate from the Treatment Plan independently (e.g. in the event of problems not detected when the dental status was recorded, unexpected factors), but shall consult the Client in advance, if possible, if major professional deviations are justified. Changes to the treatment plan may entail changes to the price quoted, which the Provider shall inform the Client of orally before or during the treatment. The Client accepts the price of the treatment modified in relation to the original treatment plan by continuing to use the treatment on an implicit basis.
3. The Service Provider shall, in compliance with the legal and professional regulations governing its activities, perform the service(s) undertaken under the Treatment Plan by using dentists, dental assistants and other subcontractors with the appropriate expertise and qualifications, ensure the full administrative and patient coordination necessary for the high level of service, as well as the necessary dental technical cooperation and other materials at the times and frequency agreed between the dentist providing the treatment (collaborating dentist) and the Client. You can view the personally involved (subcontracted) dentists at the following link: https://dentys.hu/csapatunk/.

By signing the Service Contract (Treatment Plan) or the individual declarations forming its content, the contracting parties expressly agree that the Service Provider will also use subcontractors (contributors) for the performance of the ordered service(s) – in particular for dental care, dental technology, other special and general dental and dental specialist interventions, treatments, orthodontics -, for whose activities the Service Provider shall be liable as if it had performed the activities entrusted to the subcontractors itself. (For the current list of medical collaborators, please consult the following link: https://dentys.hu/csapatunk/. The Provider is entitled to agree with the collaborators at its discretion on the terms and conditions of their services and is not obliged to provide the Patient with any information about them.

4. Patient data required to enter into a Treatment Plan

The Patient Data required for the conclusion of the Treatment Plan is contained in the Medical History Sheet, including the Patient’s medical data. The Service Provider shall request the above data from the Patient to the extent necessary, with the right to waive the provision of certain data at its discretion and to request additional data from the Patient as necessary. The Service Provider is entitled to rely on the data received from the Patient and to provide its services accordingly. If the information provided by the Patient proves to be untrue, inaccurate or otherwise misleading or incorrect, the resulting damage shall be borne by the Patient, including the Provider’s damage, and the Provider shall not be liable for any damages, compensation or other payment obligations to the Patient in this connection. The Patient shall notify the Service Provider immediately in writing or by email of any changes in the Patient’s data. In the event of the Patient’s failure to do so, the Service Provider shall fulfil its obligations arising from the Patient’s legal relationship on the basis of the data stored about the Patient. Any damage resulting from the failure to notify shall be borne by the Patient. The Service Provider shall change the data on the Patient contained in its system on the basis of the Patient’s notification.

Rights of the Service Provider:

• The Service Provider is entitled to modify the Management Plan, Individual Service Contract, offer, if the Customer provides incomplete or delayed data, or if their modification is medically justified. The Service Provider shall inform the Customer of the amendment.
• The Service Provider has the right to refuse treatment in the event of the Customer’s lack of cooperation, changed health or mental condition, or if the Customer fails to meet his/her payment obligations. In these cases, the Customer may not claim damages from the Service Provider.

IV. Guarantee, liability

General conditions on guarantees, liability:

The Service Provider guarantees to the Patient only the dental treatments performed by its (specialist) dentists in the DENTYS Dental Clinic and the dental works provided by them, subject to the following conditions and limitations. The limitations of liability are expressly accepted and acknowledged by the Patient. The Provider’s liability for defects arising from faulty performance shall be limited to defects arising from non-compliance with the rules of the profession. The Provider shall be liable only for damages under the liability insurance governing its activities which are caused intentionally or with gross negligence by the Provider and its staff and which are specifically and directly related to the provision of dental services.

The outcome of dental treatments is also influenced by the Patient’s general state of health and oral hygiene habits, which are not covered by the guarantee. The guarantee covers the repair or possible re-doing of the dental prosthesis or dental work provided. The guarantee does not cover travel, accommodation, subsistence or other expenses (e.g. time off work) and reimbursement of the cost of other specialist care and the loss of the dental prosthesis. The Provider accepts no responsibility for the success of the outcome of root canal treatments or for the occurrence of unexpected root canal treatments that become necessary during the course of treatment. The Service Provider does not accept any liability for any root canal treatment that may be necessary during the preparation of bridges and crowns or afterwards. (Occasionally, the treated tooth may suffer trauma during the preparation for bridges and crowns, which may result in the need for root canal treatment.) The Service Provider does not accept any warranty claims for temporary bridges, temporary crowns and temporary restorations. Paciens acknowledges that, depending on the biological responsiveness of the body (and unidentifiable risks), the expected result and the final healing time may vary from the average, for which reason Paciens cannot claim any compensation. In addition to the known risks of surgical or other interventions, lesions causing specific complaints may also arise as a result of the intervention requested by the Patient, for which the Provider shall not be liable.

Furthermore, given that the results of dental interventions may vary greatly from one individual to another, the Service Provider does not accept any liability, financial or otherwise, in the event of aesthetic complaints. Furthermore, the Service Provider shall not be liable, whether financial or otherwise, for any subsequent (post-transfer) aesthetic complaints regarding the dental prostheses already delivered. In the case of complaints for aesthetic reasons only, the Provider excludes its liability expressly (but not exclusively) for the subjectivity of the results of orthodontic, periodontological, dento-alveolar surgery, if the final result of the orthodontic activity, dento-alveolar surgery is professionally (medically, anatomically) in accordance with the intended result, but cannot be accepted by the patient for aesthetic reasons only. The Service Provider shall not be liable for any costs and damages incurred by the Patient due to the temporary inability of the Service Provider to provide its services in case of force majeure. For the purposes of these General Conditions, force majeure shall be deemed to include war, natural damage and the illness, death, strike or temporary absence of the attending physician or of the Provider’s collaborator in connection with a given service for any reason, as well as the interruption of public services affecting the practice.

The guarantee procedure is carried out exclusively in the DENTYS dental surgery. The place of repair or replacement for warranty and guarantee purposes is the Service Provider’s practice. DENTYS Dental Clinic will not reimburse the cost of a guarantee intervention carried out in another dental clinic.

You have the following options for making a warranty claim:

• In person at 9012 Győr, Hármashatár út 14. fszt.3.
• Via telephone helpline +36 70 770 0331
• By electronic mail to info@dentys.hu

Duration of the guarantee

The Service Provider undertakes the following maximum guarantee periods for each service:

• Aesthetic filling: 1 year guarantee
• Inlays (inlay, onlay, overlay): 3 years warranty
• Fixed restorations (crowns, bridges): 3 years warranty
• Removable restorations (partial, full dentures): 1 year guarantee
• Porcelain shell: 2 years guarantee
• Implants: 5 years warranty*
• Implant abutments: 2 years guarantee
• Implant abutment: 3 years guarantee

* For implant placement, the warranty means that in the event of a problem (e.g. if the implant falls out or becomes loose, which is very rare), a new implant will be placed free of charge under the warranty.

In addition to the above, the Service Provider shall provide a warranty in the mandatory cases and for the mandatory period provided for by law.

Conditions and exclusion of validity of the guarantee

The guarantee given by the Service Provider is valid only if the following conditions are fully met:

• the Patient takes proper care of his/her teeth, and follows the oral hygiene instructions given by his/her dentist
• the Patient attends the check-ups prescribed by his/her doctor (every 6 months or every year) at the Provider’s dental surgery
• the Patient has to undergo any maintenance treatment (e.g. plaque removal, prosthetic relining) recommended by his/her doctor within 30 days at the latest
• ahe Patient keeps the prosthesis clean as specified
• the Patient uses the prosthesis as intended, subjecting it only to physiological chewing forces that do not lead to overloading of the prosthesis
• the Patient does not expose the dental surgery to trauma, bone and gum disease
• the Patient pays the Provider for all interventions on time.

The guarantee given by the Service Provider is void if the Patient:

• does not appear at the required inspection,
• in case of problems affecting the patient’s chewing organs due to poor diet and other bad habits
• will soon experience greater weight gain or weight loss,
• a chronic disease that has a negative impact on the condition of the dentition and the prosthesis (e.g. diabetes, epilepsy, osteoporosis, cancer, post-radiation and post-chemotherapy),
• allergies, dental diseases and their consequences that were not known before the treatment,
• the prosthesis or implant is subjected to extreme stress (nocturnal grinding, clenching) and the prosthesis is damaged as a result,
• you use the prosthesis inappropriately and the prosthesis is damaged (e.g. dropped denture, sports injury),
• accidental damage to the dental work,
• not having or not wearing the night splint recommended by your dentist – resulting in chipping of the porcelain veneer due to excessive clenching of the denture,
• the Patient has the treatment and dental work recommended by the Provider carried out in another clinic
• during or after treatment, receives dental treatment from another provider for the area treated by the Service Provider
• in the case of porcelain shells, damage caused by the tightening of the shell (misuse or external impact),
• the implantation does not take place within the planned timeframe (long-term temporary replacement, which is a replacement in preparation for implantation),
• notifies the quality complaint within the deadline, but does not allow the complaint to be investigated or remedied, does not provide the Service Provider with the dental work.
• the Customer has not used the treatments recommended by the Service Provider or the complaint is the result of a series of treatments not completed.

Compulsory dental check-ups:

The Service Provider hereby informs the Client that regular dental check-ups are required after the completion of the dental treatment, in particular as part of the follow-up care after periodontal treatments, until the attending physician orders that this treatment be cancelled or discontinued. Dento-alveolar operations, in particular dental implants, require a check-up at a specified frequency during the period of wound healing (7-14 days), professional oral hygiene treatment twice a year, which may be carried out by the Provider, and annual X-ray check-ups to ensure a full guarantee. The risk of failure to do so is borne solely by the Customer.

V. Value of the service: management fees, costs, billing

1. The Service Provider shall inform the Customers about the fees and material costs of the health care services on its website and in the waiting room of the surgery. The fees for treatments and individual materials are payable in accordance with the Treatment Plan and the Service Contract.
2. The specific fees for the treatments carried out under the Treatment Plan, the cost of the materials used for the treatments, the technical equipment and the costs of the services provided are recorded and invoiced in the Treatment Plan and at the end of the treatments. Invoicing shall be subject to the accounting and tax provisions in force and applicable to the Service Provider on the date of invoicing.
3. If the service does not involve a dental charge, the fee for the occasional treatment is payable at the time of treatment. A flat fee may be charged according to the Service Contract, taking into account the current fee schedule.
4. For the provision of dental materials/dentures, 50% of the cost of the relevant treatment is payable in advance, the balance is payable at the time of installation of the materials/dentures, or the full cost of the service is payable in advance for services of higher value.
5. In addition to the above, the Service Provider is also entitled to request an advance payment from the Patient before the start of the treatment, if the Service Provider deems it necessary in its sole discretion.
6. The invoices issued will indicate the method of payment (cash, credit card, etc.) and the deadline for payment. The parties agree that in the event of late payment, interest on late payment shall be charged at the rate of interest for late payment as provided for in the Civil Code.
7. The Patient is responsible for the payment of any costs incurred due to non-payment of the fee. The Patient shall pay the Provider the costs charged by the parties involved in the recovery of the Patient’s debt as damages.
8. If the Patient’s payment is less than the amount of the invoice, or the payment cannot be linked to an invoice, the Service Provider will allocate the payment to the debt as follows:
   1. a) the payment will be applied by the Service Provider to the non-service debts first, including late payment interest and costs, if any, and then to the service debts on the invoice;
   2. b) if it is not possible to identify to which account the payment is linked, the payment will always be allocated to the oldest account, taking into account the above.
9. Under the Individual Service Contract, fees and material costs are determined as part of the Treatment Plan, depending on the Client’s individual treatment needs. Unless otherwise stated, the cost plan and offer provided by the Service Provider is valid for 3 months, after which the Service Provider is entitled to change the fee and material costs. In addition, the fee rates in the Treatment Plan may be modified until the end of the treatment due to professional reasons arising during the treatment, e.g. unforeseen interventions, therapeutic activities.
10. The Client shall issue an invoice for its services, the cost of materials and the remuneration for the intermediary services related to the performance of the treatment(s) or, depending on the nature of the treatment, a series of treatments. By receipt of the invoice, the Customer shall certify that the Service Provider has performed its contractual obligations.

VI. Payment terms and treatment cancellation

1. Invoices issued in accordance with the previous points shall specify the method and deadline for payment. The parties agree that in the event of late payment, the interest for late payment shall be the amount of the interest for late payment under the Civil Code. Payment may be made by any means accepted by the Service Provider (cash, credit card, health insurance card of the contractual partner, etc.). If, due to a change in legislation between the start of the treatment and the date of invoicing, the invoice contains other information not known to the Customer, the Service Provider shall be obliged to comply with the legislation in force at all times, regardless of the prior information provided.
2. The Service Provider hereby informs the Client that the treatment started cannot be changed without the consent of the treating physician in possession of an approved Treatment Plan.
3. The Service Provider further informs the Client that the registration for the treatment can be cancelled at the latest 24 hours before the treatment date. If the appointment is not cancelled at least 24 hours before the start of the appointment, or if the Client fails to appear or is more than 20 minutes late, he/she will be liable to pay an availability fee of HUF 10,000.00 if he/she cannot provide official proof of his/her inability to attend.

In such a case, if the Service Provider has obtained materials for the Patient and the treatment does not take place within two weeks of the original appointment, the Service Provider is entitled to invoice the Patient for the full value of the materials obtained as a penalty for non-payment. The provisions of this Section shall also apply if the service is ordered by another person (e.g. a relative) on behalf of or for the benefit of the Patient.

VII. Data management, data protection, information

The Service Provider shall process the personal data obtained in the course of the provision of the Services in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information and other applicable provisions of law, solely for the purpose of providing the Services.

1. The Customer agrees that the Service Provider may treat and disclose the health data and personal identification data provided by the Customer and recorded about the Customer during the treatment in accordance with the applicable legislation, and other data as business secrets. The Customer also agrees that the Service Provider may use the data and experiences of his medical treatment, oral surgery and orthodontic treatment, which are exclusively medical in nature, for scientific and research purposes. Otherwise, the provisions of the separate Privacy Policy shall apply. The current Privacy Policy can be found (or downloaded) at the following link: https://dentys.hu/adatvedelmi-tajekoztato/.

2. The Customer acknowledges that the data and information provided on the data sheet entitled Dental Anamnesis Form, which he/she has signed, are necessary for the selection of the content of dental treatments and medical treatments, and declares that the data provided are complete and that he/she is obliged to inform the Service Provider of any changes occurring during the treatment.
3. The Customer acknowledges and does not object to the fact that for security reasons there is a security camera system in the Service Provider’s Office and therefore audio and video recordings may be made, the content of which the Service Provider is entitled to present to the police authorities if necessary. In making the recordings, the Service Provider shall comply with the applicable legislation on image recording and data protection. The Practice Camera Regulations shall be made publicly available in the waiting room of the practice.
4. The Customer consents to the recording of his/her contact details in the Service Provider’s database for the purpose of the Service Provider informing him/her of the processing dates or any changes thereto. The Service Provider undertakes not to disclose these data of the Customer to third parties. By using the service, the Patient also accepts the terms of the Service Provider’s Privacy Policy.

5. The Service Provider shall post a patient rights information notice, i.e. the contact details of the patient rights representative, in a clearly visible place in the surgery.
6. The Service Provider shall be liable for any damage caused by it in accordance with the civil law in force and the specific professional and liability insurance rules, and the exclusion of liability shall be indicated in these General Terms and Conditions and/or on the individual treatment plans.
7. The Patient acknowledges that if the invoice or other debt is not settled by the due date indicated on the invoice or other valid document, the Service Provider may have the collection of the invoice debt carried out by a third party, who is bound by confidentiality and who is entrusted with this task by the Service Provider.
8. The Patient declares and warrants that he/she has the right to disclose to the Service Provider all personal data provided by him/her to the Service Provider and that he/she has obtained all necessary consents.

VIII. Other provisions

1. By signing the Service Contract, the Treatment Plan (or, in the absence of signature, by the Patient’s use of the service), the Client acknowledges that he/she has read the provisions of these GTC, and may raise objections only before the start of treatment (even by refusing treatment). By authorising the treatment, the Client-Patient acknowledges that the legal relationship between the parties is governed by these GTC and the Individual Service Contract and does not contest its contents.
2. These GTC and the Individual Service Contract together constitute the contractual agreement between the parties.
3. In matters not regulated in the GTC and the Service Contract, Hungarian law, in particular the provisions of the Civil Code and other legislation on health care and health services, shall prevail.
4. The Parties shall settle their dispute amicably. If the negotiations in this regard do not lead to a result, the Parties submit to the jurisdiction of the Győr District Court or the Győr Regional Court.
5. The Service Provider is entitled to unilaterally amend the GTC at any time.
6. These GTC shall generally govern all matters not otherwise expressly provided for in an individual agreement between the Service Provider and the Customer.

Entry into force: 17.02.2025.